Zalando Lounge Reviews

Have been shopping with Zalando Lounge for several years now and love the ease of their app. Great variety of brand names and have bought some fab clothes, footwear and some home items at discounted prices. If I have had any issues checking returns on the odd occasion their customer service has been very helpful and always received refunds timely. Would totally recommend if you love big brand labels and want to bag a bargain.

Ohh know if I new I wouldn't had buy from Zalando not item waiting money back, I recorded everything will get them from rip off Britain not good company.
Customer Advice law. Companies like this should not allow to do business ?

Best and fast! Love them!

My item is late.
I have sent an email, got no response.
Tried calling them, their phones are off even knowing they say they should be on.
I called zolando instead, I was told the customer support for zolando launge is open and I was redirected only to be told by a robot to send an email.

I ordered some items early january. all arrived well. however, I am trying to get a return label since 15/01/2021 ! would be great to finally be able to return the items and get the money back. very disappointing. order number is 13801013145806

Brilliant-I love shopping with Zalando Lounge. I’ve been their fan for a few years now. Fantastic brands and great customer services! I’ve seen some negative feedback about their delivery. The deliveries are just normal to a shopping club. Sometimes you’ll get your stuff sooner other times on the last day of the quoted delivery. Anyway before you purchase you know roughly when you’ll receive your items. Highly recommended?

Terrible. I bought some glasses Balenciaga glasses for £ 72. The order came super fast to go so fast, I got, I returned the product because I thought the glasses are not good quality and it was very big for my face. I returned the package and did not return the money. I tried to recover my money with Paypal and did not return the money either. Since now they want the ticket. The ticket I do not have it because it was in October that I returned the package and I had not realized that they had not been admitted to me. When I was checking I see that they have not been admitted to me. I complained a little late because I saw it already in December. I never returned the money and did not answer me more than a message when I answered the message they told me that they could not see what I had written and filled. I did it by Paypal and I asked me the obvious ticket that I do not have someone who keeps a ticket for more than a month. One tries to do legal things and returns the package and then they are not so responsible to return your money. I feel scammed!!

I used this company for a long time but after being a decent client I transferred back the money they refunded me for a delayed parcel
I sent money and sent 2 items back, now I am waiting for a refund a month
they keep sending me silly emails asking me to provide this or that, call the bank, ask Paypal, customer service is appalling, not professional, and not helpful.
They lost me as a customer.

Yet again Zalando let themselves and their customers down by using Hermes for delivery. Or none delivery, last time Hermes lied and said tried to deliver this time they damage the parcel and don’t even deliver.

Hence will never use Zalando again. Gave them one last try and let down again.

Order arrived promptly. Thank you
One of many orders. Lovely Timberland Chukka boots £45 bargain.

Would give zero if I could ordered 2 items in March they accepted the order then told me 2 week ago 1item was out of stock but they Said they had shipped the other. I still haven’t received the other item and they will not give a full refund even though I would have never ordered one item with that level of postage.
They have now had my money for well over a month and I have no items.
Customer service very unhelpful they treat every customer as if it’s their last DO NOT USE.

Zalando provided the worst customer service I've ever received.
I ordered a shirt from their Hackett promotion on April 1st, as of today (28th April) their courier service, Hermes, are yet to receive it.
All I get from Zalando is excuses and platitudes about how they're supply chain works and that it may take another 10 days.

What is most annoying is there is no customer service number to ring, or at least none that they advertise online, and you NEVER get a reply from the same person twice.

Genuinely, it is pathetic. I'll never use them again.

Good customer support and a good company, would recommend.

Rude and awful company. Don't bother contacting their customer service they are horrible

TERRIBLE COMPANY, SERIOUSLY DO NOT BUY! Waste of time and money. I ordered a few Christmas presents from their website as I was tempted by the excellent prices. I have now waited almost a month to get it delivered. When I checked the tracking website, it stated that delivery was attempted twice and the parcel was send back to warehouse. Let me tell you, delivery was NEVER attempted, I was home, I never even got an ‘attempted delivery note’. I called Zalando Lounge customer service. Judging by the lady’s bored tone of voice I wasn't the first and only customer calling to complain. She wouldn't give me any information that I have not already known by looking at Hermes tracking website. Now I have to wait to get my money back (I hope I won’t take 2 months), and there is nothing they can do to speed this up. The way this company operates is very shady and by reading through other reviews I think this parcel actually never existed. I will never buy from this website again and I wouldn't recommend it to any of my friends/family and anyone out there. I would also certainly watch out for Hermes as they also can't be trusted with parcels which go missing all the time. Very unprofessional, terrible experience. First and last time I have ordered from them. There are so many excellent companies out there that value their customers, why waste your time on a joke of a company?!

(Certainly the good reviews here were paid for by Zalando Lounge.)